Returns & Exchanges

At ÉTERNE, we strive for timeless satisfaction and offer a seamless return process for items in their original, unworn condition within 30 days of delivery. Please ensure all tags remain attached and the garment is free from any signs of wear or alterations.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in the original shipping box and include the provided packing slip to ensure accurate processing.

• 3.
  Ship Your Return

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.